Refund And Return Policy
At Luxury Vibes, we value your satisfaction and strive to offer the best shopping experience. If you are not completely satisfied with your purchase, we’re here to help with our simple and transparent refund and return policy.
1. Eligibility for Returns
-
Returns are accepted within 7 days of delivery.
-
The item must be unused, in original packaging, and in the same condition that you received it.
-
Items that are damaged, used, or missing parts not due to our error are not eligible for return.
-
Certain types of goods are non-returnable, such as personal care items, customized products, and sale/discounted items.
2. Return Process
To initiate a return:
-
Contact us at contact@luxuryvibes.in or call +91 8383828508 within 7 days of receiving your product.
-
Provide your order number, reason for return, and clear photos (if applicable).
-
Once approved, you’ll be guided through the return shipping process.
3. Refunds
-
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed within 5-7 business days to your original method of payment.
-
Shipping charges (if any) are non-refundable.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at contact@luxuryvibes.in.
5. Order Cancellations
-
Orders can be cancelled within 12 hours of placing the order, provided they haven’t been processed or shipped.
-
After 12 hours, cancellation may not be possible.
6. Contact Information
If you have any questions about our Refund and Return Policy, please contact us:
-
Phone: +91 8383828508
-
Email: contact@luxuryvibes.in
-
Address: Office No 10, Sector 121, Noida, Uttar Pradesh – 201304